* Any support requests that require escalation to second or third line support will be charged at your agreed hourly rate.
** Limited to a maximum of 30 minutes per issue, any overage will be charged at your agreed hourly rate
*** Out of hours is anytime outside of 8am – 5pm, Monday – Friday. SLAs are not guaranteed.
^ If server environment allows for it
^^ Maximum total file size 3GB
^^^ Uses last available backup. Full recovery of data since last backup may not be possible.
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