Emerging Payments Association, growing with you.

How DCS Digital became invaluable digital partners to the EPA.

Dec 20th   ·   4 min read

The Client

With 130 members, from banks to retailers, the EPA’s goal is to strengthen and expand the payments industry and support their member businesses through corporate development.

Established in 2008, the Emerging Payments Association (EPA) connects businesses in the payments ecosystem and encourages new ideas and profitable growth through ongoing support.

They deliver an extensive programme of activities for their members, including leading industry change projects, training and development courses and an annual awards ceremony.

With 130 members, from banks to retailers, the EPA’s goal is to strengthen and expand the payments industry and support their member businesses through corporate development.

The Beginning

They were in search of an agency that would become thoroughly integrated in their operations and be on-hand to support them whenever they needed it.

The EPA first connected with DCS Digital in 2018, in search of a new agency to manage their websites, as the company they were engaged with were not providing the standard of service they needed.

They were in search of an agency that would become thoroughly integrated in their operations and be on-hand to support them whenever they needed it.

After a series of meetings with DCS’s Director, Scott Bowler, the EPA knew this was the agency for them.

The Journey

Mirroring the expansion of the digital payments industry as a whole, the EPA found themselves growing at an immense rate. In order to manage this growth, they required a more consultative relationship with DCS, affording them access to full digital support whenever they needed it.

The specialist team made themselves available to resolve any queries the EPA had, from improving website functionality to systems integration. On top of this, they were proactive in making recommendations, based on regular analysis of the company’s positioning and Key Performance Indicators (KPIs). As the EPA’s needs changed, so too did DCS’s approach.

In addition, these needs were regularly reviewed in order to assess the strategies in place and, throughout their development, they were guided and supported by DCS, who acted as a constant when everything else was changing.

What remained consistent was the honesty and transparency DCS offered. They prioritised the client’s needs, always advising on what would benefit them most, even if it could be detrimental for DCS in terms of lost revenue. For example, when the EPA asked whether DCS’s content management system was still the right choice for them, the digital experts were happy to discuss alternatives and offer unbiased advice on other services, including competitors.

“DCS Digital have been a key partner in our growth and development over the years. Having them consistently there to turn to has been such a reassurance.”

– Paula Callan, Marketing Manager at Emerging Payments Association

The Results

What started off as a solution to website management developed over time into a trusted, long-term partnership.

Honesty & Transparency

The advice that DCS has provided throughout their relationship has focused on what’s best for the EPA, not what’s best for them.

Reassurance

The EPA have always known they can rely on DCS to help them with their digital needs, whatever they are, whenever they need it.

Growth & Adaptability

As the company’s needs have changed, and they have evolved, DCS have adapted their approach and advised on what is best for the EPA at that time.

Candid & Open Communication

The EPA have always known that DCS have their best interests at heart; the advice they receive is honest, current and based on experience.

Quick & Efficient Solutions

Whether it’s website support or broader digital services, DCS prioritise the EPA’s queries or questions, so that they’re resolved as quickly as possible.